Terms of Service

Welcome to Transportiya. By accessing our website, requesting a quote, or booking our moving, packing, or freight transportation services, you agree to be bound by the following Terms of Service. Please read them carefully.

1. Service Agreement

Transportiya provides moving, packing, and logistics services. The specific details of your service, including pickup/drop-off locations, inventory volume, and timelines, will be outlined in the final quote or waybill provided to you prior to the start of the job. Any additional items or stops not listed in the initial quote may incur extra charges.

2. Customer Responsibilities

To ensure a smooth and timely service, the customer agrees to:

• Provide accurate and complete information regarding the inventory to be moved.
• Ensure safe and clear access to both the pickup and delivery locations (e.g., reserving elevators, clearing pathways).
• Be present (or have an authorized representative present) during the entire loading and unloading process.
• Properly secure or transport highly valuable items (e.g., jewelry, cash, important documents) personally, as Transportiya is not liable for such items.

3. Quotes, Pricing, and Payments

All quotes provided via our website or over the phone are estimates based on the information provided. A final binding price is established after a formal assessment or upon issuance of the final waybill.

• Payments must be settled according to the terms specified in your invoice.
• We accept major credit cards, bank transfers, and standard digital payment methods.
• Tolls, parking fees, and border taxes (for interstate freight) are the responsibility of the customer unless explicitly included in the quote.

4. Cancellations and Rescheduling

We understand that plans change. If you need to cancel or reschedule your move, you must notify us at least 48 hours prior to the scheduled pickup time. Cancellations made with less than 48 hours' notice may be subject to a cancellation fee to cover logistical costs.

5. Liability and Insurance

We handle your belongings with the utmost care. Basic transit liability is included with our services. However, for full peace of mind, we strongly recommend opting for comprehensive transit insurance, which covers the replacement or repair of items damaged during transit. Transportiya is not liable for pre-existing damage, fragile items packed by the customer, or delays caused by severe weather or unforeseen traffic conditions.

6. Restricted Items

For safety and legal reasons, Transportiya will not transport the following items: hazardous materials, explosives, flammable liquids, live animals, perishable foods, or illegal substances. If such items are found, we reserve the right to refuse service or dispose of the items safely.

7. Governing Law

These Terms of Service and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of Jaipur, Rajasthan, India. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts in Jaipur.